Exchange and Return Policy

Shipping Policy:

Thank you for shopping at thannah! We are committed to providing you with a smooth and satisfying shopping experience. Below are details of our shipping policy:

1. Order Processing: Once you place an order on our website, it typically takes 1-2 business days to process and package your items for shipment. Please note that processing times may take longer during peak periods or promotional periods.

2. Shipping Fees: Shipping fees will be calculated based on the total weight of your order, your destination, and the selected shipping method. The exact shipping cost will be displayed during checkout, allowing you to review and confirm it before completing your purchase.

3. Address Accuracy: Providing accurate and complete shipping information is essential to ensure successful delivery of your order. Please double-check your shipping address before completing your purchase. thannah will not be responsible for any delays or missed packages resulting from incorrect or incomplete addresses.

If you have any further questions or concerns about our shipping policy, please feel free to contact our customer service team.

Return and Refund Policy:

At thannah, we strive to ensure your complete satisfaction with every purchase. If there is any reason you are not completely satisfied with your order, we offer a hassle-free return and refund policy.

Here are the key points to note:

1. Eligibility:

- To be eligible for a return, the item must be unused, unworn, and in the same condition it was received.

- Return requests must be submitted within 14 days from the delivery date.

2. Return process:

- To initiate a return process, please contact our customer service team with your order details and the reason for the return.

Once your return request is approved, you will receive instructions on how to proceed with the return process. (You can drop it off at our stores or send it to us.)

- Please package the item(s) securely and return it to us using a trackable shipping method. Return shipping costs will be your responsibility.

3. Refund:

- Upon receiving the returned items and checking their condition, we will process your refund within 3-5 business days.

- The refund will be made to the original payment method used during purchase or cash in our stores.

- Please note that shipping fees are non-refundable.

4. Switch:

- We currently do not offer direct exchanges. If you would like to exchange an item, please follow the returns process and then place a new order for the desired item.

5. Non-returnable items:

For hygiene reasons, some items such as underwear, swimwear, and earrings cannot be returned unless they are damaged or defective upon arrival.

6. Damaged or defective items:

- If you receive a damaged or defective item, please contact us immediately and provide details and supporting evidence such as photos.

- We will arrange to replace the item or provide a refund, depending on the circumstances.

If you have any further questions or need assistance with a return or refund, please do not hesitate to contact our customer support team at: 01018241710